Refund policy
Last updated: September 2, 2026
At Messianic Merch, every product is made to order just for you. Because our products are produced individually rather than pulled from preprinted inventory, we are generally unable to accept returns or exchanges for buyer's remorse, incorrect sizing, or a change of mind.
That said, if something is wrong with your order, we want to make it right.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of receiving your order.
Please include:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
Once we review the issue, we will determine whether the item qualifies for a replacement or refund. If approved, we will arrange a replacement at no additional cost or issue an appropriate refund.
You generally will not need to return a damaged or defective item unless we specifically ask you to do so.
Size Exchanges
Because each product is made specifically for your order, we cannot accept returns or exchanges when the wrong size was selected at checkout.
We strongly encourage you to review the size guide provided on each product page before placing your order. Sizing may vary between different shirt styles and products.
If you received a size different from the size you ordered, please contact us within 30 days. This is considered an incorrect item and may qualify for a free replacement.
Change of Mind and Buyer's Remorse
We do not accept returns or provide refunds for:
- Change of mind
- Buyer's remorse
- Ordering the wrong size
- Ordering the wrong color or product
- Preference regarding fit when the correct size was received
Since our products are printed specifically for each customer, returned items cannot simply be placed back into inventory and resold.
Order Changes and Cancellations
Orders are submitted for fulfillment shortly after they are placed.
If you need to change or cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once production has begun.
Once an order has entered production, it generally cannot be canceled or modified.
Lost Packages
If your order appears to be lost in transit, please contact us as soon as possible.
Claims for packages lost in transit must be reported within 30 days of the estimated delivery date. We will work with our fulfillment and shipping partners to investigate the shipment and determine the appropriate resolution.
Please note that we are not responsible for packages marked as delivered by the carrier that are lost or stolen after delivery. However, please contact us if this occurs and we will do our best to help you determine the next steps.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply to have the order sent again.
If you notice an error in your shipping address, please contact us immediately. Address changes cannot be guaranteed after an order has entered fulfillment.
Refunds
When a refund is approved, it will be issued to the original payment method used for the purchase.
Please allow several business days after a refund has been processed for it to appear on your account. Processing times vary depending on your bank, credit card company, or payment provider.
Original shipping charges are generally nonrefundable unless the refund is the result of a damaged, defective, incorrect, or otherwise improperly fulfilled order.
Color and Product Variations
We make every effort to display our products and designs accurately. However, colors may appear slightly different depending on your screen, device, lighting conditions, garment material, and printing process.
Minor variations that are normal to the printing or manufacturing process are not considered defects.
Contact Us
If there is a problem with your order, please contact us at support@messianicmerch.com before attempting to return an item.
Include your order number and any relevant photos so we can resolve the issue as quickly as possible.
We appreciate your support of Messianic Merch and want you to be happy with the quality of the products you receive.